Client satisfaction is our top priority, but don’t take our word for it.

“IMBS has been our billing service for 18 years since starting our practice, Downtown Family Health Care. We have always believed that they go beyond what is customary in helping us out. Ida is always available to us for quick consults or a meeting to review issues we are having with insurance companies. Their staff is probably the highest functioning office I have been associated with in my 35 years of practice. I find them professional, very serviced minded, healthy (they do yoga in the mornings before office hours) and cheerful. This is unusual in any office associated with a medical practice!! I look forward to many more years of service by IMBS in guiding our practice, in billing as well as other medical issues we find ourselves in which involves insurance companies. In short, this is a one of a kind medical service corporation which remains small in their excellent and personal services.”
Dr Gregory Gelburd
Downtown Family Health Care
“The IMBS team has provided wonderful billing support, individualized for my unique practice needs. They offer the convenience of outsourced billing, while providing the personalized service and attention seen with in-house billing. I’m grateful for their quick response to questions and concerns from both myself and patients.”
Evelyn Frazier, MD.
Pathways Developmental Pediatrics
“The team over at IMBS clearly understood our billing service needs. They are very easy to contact and are responsive to any of our questions. Thank you for your patience and excellent service. Great team!!! Highly recommended.”
Dr. Jing Huang
Dr. Jing Acupuncture and Herbs
“I’ve had a private practice as a PhD clinical psychologist in Charlottesville since 1985. I initially did my billing myself, but as my practice expanded that became much more complicated, and eventually impractical. I tried several medical billing professionals with varying degrees of success until, at a colleague’s recommendation, I found Ida Thornton and her billing service, IMBS. Now I’ve used them exclusively for the last 20 years, and have never found reason to look elsewhere. Ida, and her employees, have been just what I’ve needed. She, and they, are friendly, honest, and invariably competent. They’ve been direct and courteous with even my most contentious patients, effective in dealing with the insurance world, and quick to reply to my own questions. I would unreservedly recommend IMBS to any professional in need of a billing service that is professional, responsive and efficient.”
Joe Kayser, PhD
Dr. Joseph Kayser, PhD
“I am a sole practitioner in Charlottesville. IMBS has been there from the beginning with me. From helping me get my practice up and running to reliably having the knowledge and expertise to keep my billing running smoothly over the years. I know I can count on them to be professional at all times, while also being friendly and personable. The entire IMBS crew is top notch. When you treat your people right, as Ida always does, they work hard for you- as her crew always does! I highly recommend them! If you want your medical billing done in a timely and professional manner IMBS is definitely the team to call!!”
Cynthia Starnes LCSW, LLC